Support & Warranty

Real engineers. US business hours. 90-day warranty on everything we build.

90-Day Bug-Fix Warranty

Every Odoo module we publish and every custom project we deliver includes a 90-day bug-fix warranty from the date of purchase or delivery. If something doesn't work as documented, we fix it — no extra charge, no hoops to jump through.

Simply email bugs@odooengineering.com with a description of the issue and your module or project name. Our engineering team will triage and resolve it.

How to Reach Us

Bug Reports

Found a bug in one of our modules or a custom project?

bugs@odooengineering.com

Sales & Quotes

Need a custom module, migration, or consulting engagement?

sales@odooengineering.com

General Support

Questions about our modules, compatibility, or getting started?

support@odooengineering.com

What's Covered

Covered Under Warranty

Bugs in delivered functionality
Compatibility issues with documented Odoo versions
Installation or upgrade errors
Data integrity issues caused by our code

Not Covered

New feature requests (quoted separately)
Issues caused by third-party module conflicts
Custom modifications made by other developers
Odoo core bugs (report to Odoo SA)

Support Hours

Monday – Friday, 9:00 AM – 5:00 PM Eastern

All support is handled by our US-based engineering team in Greensboro, North Carolina. No offshore escalation, no ticket queues — you talk directly to the people who built your solution.

Need Ongoing Support?

Ask about our monthly support packages for continuous maintenance and priority response.